Create Small Business Success - Quality Service Pros Blog

Create Small Business Success

Quality Service Pros Blog

Don’t Lose The Sale With Your First Phone Call

Posted by Jason On January 26th

How many companies have you heard say the same thing…

…the economy is so bad…

…we are so slow…

…I can barely pay my bills…

…I hope I can make it through this slow period.

Then why don’t they answer the phone?

So often we need a service now!

For instance:

  • You have a leaky toilet.
  • Your washer machine broke.
  • You opened your door to a flood in your home.
  • The car won’t start.
  • Your computer won’t boot up.
  • You need a tow truck.
  • Your having a party tomorrow and the carpets need cleaned.
  • Your garage door won’t open.

Those are just a few problems that need immediate attention, if it was you calling wouldn’t you want someone to handle this as soon as you called?

I know I would.

This is the most frequent problem small businesses have not answering the phone and losing out on the opportunity, with the technology we have at our disposal, call forwarding, answering services, Got V-mail etc…

…there is no excuse for not answering the phone.

Another huge problem that small business owners have is putting a new employee on the phone, they rationalize it by thinking this is a job anyone can do – WRONG!

That phone call is the first chance you have to make a great impression!

So often that opportunity is squandered by the lack of enthusiasm and or knowledge they are greeted with on the other end of the phone.

I’m going to end this blog post with 7 Common Mistakes Made Answering the Phone:

  • Saying hello and not stating your company name
  • Answering without stating your personal name
  • Lack of enthusiasm
  • Lack of knowledge about the staff
  • Lack of knowledge about the product or service
  • A bad attitude
  • Disagreeing with the customer

Don’t let these kinds of things ruin potential new clients for you!

If you have any other suggestions, or comments, please add a comment below!  I’d love to hear from you!

– Jason

2 Responses

  1. Dave Martell Says:

    Jason,
    Answering the phone and having proper eddicate goes a long way with potential customers. I had a girl working in our office and her phone skills were lacking. I had people I knew who talked to her on the phone and said ” Dave if I didn’t know you and how good your work was I would never call you back after talking to your secretary.”
    So we made a change paid a little more money and now customers that we go on estimates for tell us how pleasent and professional our new secretary is.

    Posted on February 3rd, 2010 at 5:52 pm

  2. Small Business Marketing – A friendly follow up call is a must! | Create Small Business Success Says:

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    Posted on July 6th, 2010 at 2:59 pm