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Create Small Business Success

Quality Service Pros Blog

Small Business Tip – What’s one more hat?

Posted by Jason On September 30th

Whether you have been in business for ten years or one year, I’m pretty sure at some point or another you have been faced with this exact question. “What’s one more hat?” I’m already doing this, that and the other… I can do this one other thing too! And so your list of things to do keeps growing, yet your hours in the day doesn’t.

You take a look back at your busy day and you stop to ponder and wonder “Can anyone do this job as good as me?” And by this job I mean; answering the phones, bookkeeping, scheduling, working in the field, sales, marketing, accounts payable, accounts receivable,  networking, training new hires, customer correspondence etc…. you get the idea!

I totally speak from experience when I answer in a clear, loud voice and without a shadow of a doubt: YES! Yes, someone surely can not only do your job, but I bet they’re more than likely able to do it better than you. I’m sorry to be so blunt and I apologize in advance for the inevitable bruise to the ego. But it’s true my friend, sad but true. Most people in business want to have full control and really struggle with bringing someone in to help or take over their main role.

What they fail to realize is that by trying to do it all, there is so much that doesn’t get done. Sometimes it is best to just delegate and focus on what you do best. Think about it for a minute… if you’re so busy wearing every hat in the office, how can you actually have the fair chance to really shine at the one or two things your best at.  

I remember the year clearly… it was back in 1998 when I realized I needed help and that I really couldn’t do it all on my own. I shouldn’t say I realized because it was actually my father’s suggestion. He called me one day at work while I was doing a job out on Sanibel Island cleaning some windows. There I was on a 32 foot ladder when my office phone rang… Ahhh, I know what you’re thinking his office phone?  Yes, as a matter a fact, my office phone was in my back pocket and all the calls came directly to me. Why? Because I was the only one qualified to answer the phone! On this particular day, this phone call happened to be my Dad asking me what I was doing. When I replied that I was washing windows, then doing estimates and then picking up some supplies… did I mention it was a Saturday? He replied “Wow! Maybe it’s time you start running your business and stop working in the business.”

For some reason this rang true, the old man had wisdom and was passing it on and I was ready to receive it! I don’t know if it was the sweat in my eyes, the callused hands or the fact that I was having this conversation from atop a 32 foot ladder, but from that day forward, I started focusing on hiring people to help me run my business. It wasn’t long before I noticed a change for the good and I’m happy to say I was amazed at how many of them were much better at the tasks I was performing.

So the thought of the day is: Don’t feel you have to wear all the hats, not only does it look funny but it actually may be holding you back from great success.

3 Responses

  1. Monica Garcia Says:


    Thanks for reminding us that we really can do more by actually doing less!

    You’re the best and I LOVED the QSPros networking meeting!



    Posted on September 30th, 2010 at 10:20 pm

  2. John Morgan Says:

    A very good blog post Jason. As author and business consultant, Michael Gerber, said in one of his books…

    “Most entrepreneurs are merely technicians with an entrepreneurial seizure. Most entrepreneurs fail because you are working IN your business rather than ON your business.”

    Keep up with the excellent posts. 🙂


    Posted on October 5th, 2010 at 3:07 am

  3. Jason Says:

    Hey John,
    Thanks for your kind words, I appreciate it!

    Posted on October 7th, 2010 at 4:02 pm